1. Purpose and Scope
This document sets out the responsible gaming policy of Gold Eagle Casino as it applies to players located in Canada. The policy defines the obligations of Gold Eagle Casino and the rights and responsibilities of players with respect to safer gambling practices, harm prevention tools, and access to support services.
Gambling carries inherent risks and a portion of players may experience difficulty maintaining control over their gambling behaviour. The purpose of this policy is to reduce the likelihood of gambling-related harm by providing players with information, practical tools, and referrals to professional support.
This policy applies to all registered accounts held by players accessing Gold Eagle Casino from Canada.
2. Minimum Age Requirement
Gold Eagle Casino does not permit gambling by persons under the legal minimum age. In most Canadian provinces the minimum age for gambling is 19 years. Players are required to confirm their age at the point of registration. Gold Eagle Casino reserves the right to request documentary proof of age at any time and to suspend or close any account where the minimum age requirement is not met.
3. Player Responsibilities
Players are responsible for monitoring and managing their own gambling behaviour. It is recommended that players observe the following standards of conduct:
- Treat gambling as a form of entertainment, not as a source of income or a method of resolving financial difficulties.
- Set personal limits on time and money before beginning a session.
- Avoid gambling when under the influence of alcohol, medication, or when experiencing emotional distress, stress, or fatigue.
- Do not attempt to recover losses by increasing wager amounts or extending sessions beyond planned limits.
- Take regular breaks during gambling sessions.
- Keep gambling activity separate from financial obligations such as rent, bills, or essential household expenses.
4. Responsible Gaming Tools
Gold Eagle Casino provides the tools outlined below to assist players in managing their gambling activity. These tools are accessible through the player account settings or by contacting customer support.
4.1 Deposit Limits
Players may set a maximum deposit amount on a daily, weekly, or monthly basis. Once a deposit limit is reached, no further deposits will be processed until the applicable period has elapsed. Requests to increase a deposit limit are subject to a mandatory waiting period before taking effect. Requests to decrease a deposit limit take effect immediately.
4.2 Session Time Limits
Players may set a maximum duration for individual gambling sessions. Upon reaching the set time limit, the player will be notified and the session will be concluded.
4.3 Reality Checks
Players may activate periodic notifications that display the duration of the current session. These notifications serve as a reminder to assess continued play and are delivered at intervals selected by the player.
4.4 Cooling-Off Period
Players may request a temporary suspension of their account for a defined period. During a cooling-off period, the player cannot log in, place wagers, or make deposits. The account remains suspended for the full duration of the selected period, regardless of any subsequent request to lift the restriction early.
4.5 Self-Exclusion
Players who require a more extended break from gambling may request self-exclusion. Self-exclusion may be applied for a fixed term or on a permanent basis. During self-exclusion, the account is closed to all gambling activity and the player will not receive promotional communications from Gold Eagle Casino. Requests for permanent self-exclusion are irreversible. Requests to end a fixed-term self-exclusion are subject to a mandatory reflection period before reinstatement is considered.
To activate self-exclusion or any of the tools described in this section, players may contact Gold Eagle Casino customer support directly.
5. Recognising Problem Gambling
Problem gambling may be indicated by one or more of the following patterns of behaviour:
- Spending more time or money on gambling than originally intended.
- Continuing to gamble despite negative financial, personal, or professional consequences.
- Unsuccessful attempts to reduce or stop gambling.
- Using gambling as a primary means of managing stress, anxiety, or negative emotions.
- Concealing gambling activity from family members or close contacts.
- Borrowing money or selling assets to fund gambling.
Players who identify these patterns in their own behaviour are encouraged to use the tools described in Section 4 and to contact one of the support organisations listed in Section 6.
6. Support Organisations in Canada
Gold Eagle Casino directs players seeking assistance to the following organisations. These services are independent of Gold Eagle Casino and provide confidential support.
Responsible Gambling Council (RGC)
- Website: responsiblegambling.org
- Phone: +1 (416) 499-9800
ConnexOntario
- Website: connexontario.ca
- Phone: 1-866-531-2600
Centre for Addiction and Mental Health (CAMH)
- Website: camh.ca
Gamblers Anonymous Canada
- Website: gamblersanonymous.org/ga
ConnexOntario operates a 24-hour helpline providing free referrals to gambling, mental health, and addiction services across Ontario. CAMH offers specialised treatment programs for gambling-related disorders. The Responsible Gambling Council is an independent Canadian non-profit organisation dedicated to problem gambling prevention and the development of responsible gambling standards.
7. Underage Gambling Prevention
Gold Eagle Casino implements verification procedures to prevent access by minors. Where there is reason to believe that a registered account is being used by or on behalf of a person under the legal minimum age, the account will be suspended pending verification. Any funds deposited by an underage player will be returned and no winnings will be paid.
Players who are aware of a minor accessing gambling services are requested to notify Gold Eagle Casino customer support immediately.
8. Player Data and Responsible Gaming
Information provided by players in connection with responsible gaming tools, including self-exclusion requests and limit settings, is processed in accordance with the Gold Eagle Casino Privacy Policy. This information is used solely for the purpose of administering the requested restrictions and is not used for marketing or profiling purposes.
9. Contact
Players wishing to activate responsible gaming tools, request self-exclusion, or obtain further information regarding this policy may contact Gold Eagle Casino customer support. Support is available around the clock via the contact channels listed in the player account area.